Why data and marketing must work closer together

Some say this will be the decade of data, but how do you get the most from your own customer data?

Data (or the names, numbers and information it holds) might not always seem that exciting or important. But I’d argue it is actually one of the most valuable assets a business has. It helps with prospect, clients and employees contact, without which a business simply can’t function.

You should think of good quality data as providing the building blocks upon which vital insight can be derived. This in turn can be converted into better customer relationship strategies, and ultimately this is what will encourage business growth.

So, put it like that and I’m sure you’re coming round to my point of view; data really should be at the very heart of communications with its target market. But as with many things, saying it and doing it are very different things.

One obstacle many SMEs will have to overcome is getting data and marketing to work closer together. There needs to be a common language between the marketing and data departments.

Too often the insight obtained from the data doesn’t get carried through to the marketing strategy, and so doesn’t work hard enough or generate the true ROI it should.

There are numerous ways that marketing can benefit from having a closer relationship with the data department.

Data segmentation, for example according to personality type, enables a business with the tools to create tailored, well-targeted marketing communications that resonate with customers, delivers better results, longer relationships and more even more efficient use of time. All of which contribute to profitability and a healthy bottom line.

Even as there are hopeful murmurs about the worst of the recession being behind us, every company is looking for ways to “recession-proof” their business. So now more than ever, marketing has to demonstrate real measurable ROI and the ability to deliver the message to the right people.

So start using your data to not only create a tailored message, but also pin point exactly when in the customer journey the message will have the most impact.

Most SMEs are working in a highly competitive and increasingly saturated market place, making it harder to stand out from the competition. There are no quick fix solutions here. Price cuts simply don’t generate long term cut through.

So getting communications right is vital; it is the primary way for a business to differentiate between themselves and the competition. Data and marketing working closely together is not just a ‘nice to have’ but an absolute ‘must have’ for your business to stay ahead.

By Simon Lawrence

Source: Small Biz Pod


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